UK Web Designing by Bally Chohan
Software companies need to provide 24-hour online technical support in addition to the email and voice
tech support for all their commercial products. A software company’s technical support team needs to
respond quickly to any situation and provide immediate solutions. This can be achieved only through a
robust technical support team that can handle email support, voice support, and online support with ease.
Since solving technical problems on a daily basis requires a considerable effort and commitment from
software companies, it can divert valuable time away from important development efforts. When the
customer support issues heat up, developers get sucked into those issues, thus adversely affecting the new
product release schedules. Many software companies partner with companies like Bally Chohan IT
Solutions to handle their technical support issues on their behalf, while focusing their own engineers
on enhancing the existing products or working on the new products, thus proving that software technical
support outsourcing is much profitable than having its own resources supporting the product.
Our technical support outsourcing solutions offer a complete package, including email support, voice
support and online technical support to clients. Bally Chohan technical support teams are capable of
supporting our client’s customers around-the-clock, enabling our clients to commit 99.9% product uptime.
We provide a team of experts headed by a technical manager that will take prompt and effective actions as
soon as any support issues arise. Successful deployments of products yield new challenges – demand for
new features, upgrades on latest technology platforms and improvements on price-performance ratio. But it
is difficult for businesses to keep upgrading software due to lack of resources,people, money and time. As
a result, problems that require sustaining engineering arise. In such scenarios, significant engineering
efforts require funded projects for the re-design, qualification and other technical-related activities leading to
improvement of parts implement in the fielded systems. The need for sustaining software engineering services
that include sustaining porting engineering,sustaining product engineering and sustaining quality-engineering
services becomes vital.
For the major customers of our clients requiring one-off special product versions, Bally Chohan web
Solutions provides comprehensive sustaining software engineering services, custom development, testing and
quality assurance, porting services that accelerate software non-standard product upgrades and extend
offerings for new markets. Many of our software product clients face situations where some of their major
customers do not upgrade their installed products to the latest releases. Since these customers have made
major customizations and enhancements to the older product versions, any migration to the newer product
versions would force them to recreate their customized functionality and integration with the other software components in their IT environment, which is always an unknown but major effort. Since these customers are likely using those IT environments for their mission critical applications, any down time during the version upgrades is impossible to plan. Hence, migration to the newer product versions becomes extremely difficult.
In such cases where their customers keep on running the older product versions, our software product
clients find it difficult and expensive to maintain their engineers supporting and enhancing the older versions of
the product, while selling and supporting the new product versions. Sometimes, even the platform, language
and the code base change so drastically between different versions, that inter-changing of the team members
supporting different versions of the same product, becomes impossible.This is where Bally Chohan IT Solutions as a sustaining product engineering service company comes in. In many of these situations,
Bally Chohan IT Solutions has provided sustaining quality engineering services and has taken over full
support of the older versions, including the source code and the version control environment, thus dedicating
a team to support end-of-life products. This creates a win-win solution for both, our clients and their customers.
tech support for all their commercial products. A software company’s technical support team needs to
respond quickly to any situation and provide immediate solutions. This can be achieved only through a
robust technical support team that can handle email support, voice support, and online support with ease.
Since solving technical problems on a daily basis requires a considerable effort and commitment from
software companies, it can divert valuable time away from important development efforts. When the
customer support issues heat up, developers get sucked into those issues, thus adversely affecting the new
product release schedules. Many software companies partner with companies like Bally Chohan IT
Solutions to handle their technical support issues on their behalf, while focusing their own engineers
on enhancing the existing products or working on the new products, thus proving that software technical
support outsourcing is much profitable than having its own resources supporting the product.
Our technical support outsourcing solutions offer a complete package, including email support, voice
support and online technical support to clients. Bally Chohan technical support teams are capable of
supporting our client’s customers around-the-clock, enabling our clients to commit 99.9% product uptime.
We provide a team of experts headed by a technical manager that will take prompt and effective actions as
soon as any support issues arise. Successful deployments of products yield new challenges – demand for
new features, upgrades on latest technology platforms and improvements on price-performance ratio. But it
is difficult for businesses to keep upgrading software due to lack of resources,people, money and time. As
a result, problems that require sustaining engineering arise. In such scenarios, significant engineering
efforts require funded projects for the re-design, qualification and other technical-related activities leading to
improvement of parts implement in the fielded systems. The need for sustaining software engineering services
that include sustaining porting engineering,sustaining product engineering and sustaining quality-engineering
services becomes vital.
For the major customers of our clients requiring one-off special product versions, Bally Chohan web
Solutions provides comprehensive sustaining software engineering services, custom development, testing and
quality assurance, porting services that accelerate software non-standard product upgrades and extend
offerings for new markets. Many of our software product clients face situations where some of their major
customers do not upgrade their installed products to the latest releases. Since these customers have made
major customizations and enhancements to the older product versions, any migration to the newer product
versions would force them to recreate their customized functionality and integration with the other software components in their IT environment, which is always an unknown but major effort. Since these customers are likely using those IT environments for their mission critical applications, any down time during the version upgrades is impossible to plan. Hence, migration to the newer product versions becomes extremely difficult.
In such cases where their customers keep on running the older product versions, our software product
clients find it difficult and expensive to maintain their engineers supporting and enhancing the older versions of
the product, while selling and supporting the new product versions. Sometimes, even the platform, language
and the code base change so drastically between different versions, that inter-changing of the team members
supporting different versions of the same product, becomes impossible.This is where Bally Chohan IT Solutions as a sustaining product engineering service company comes in. In many of these situations,
Bally Chohan IT Solutions has provided sustaining quality engineering services and has taken over full
support of the older versions, including the source code and the version control environment, thus dedicating
a team to support end-of-life products. This creates a win-win solution for both, our clients and their customers.
